We're sorry you're having trouble. For fastest support, solutions to the most common issues are provided below. If those don't resolve your problem, please open a support ticket.
SUPPORT FAQ: For 98% of All Issues
Can't Access Any Content
Try 2 other browsers (e.g. chrome, firefox, safari). If you can access everything in one browser but not another, it's something in your browser–possibly an add blocker.
Try an incognito/private tab. If it's happening regardless of browser, open a private window from your browser. That bypasses browser add-ons like ad blockers. If that works, you'll need to locate the add-on affecting your browser.
Try a different device (e.g. phone, tablet, spare laptop). If it works on one device, not another, there's something up with your computer.
Fill out a support ticket.
Can't Access Some Content
Most digital courses are accessible to paid "members" or above. If you're not a paid member, you will not see all courses. If you are, ensure you're logged in here, and if you are, check your payment status on the account page.
Video is Slow, Halting, or Has No Audio
First try this video, and see how it performs. If poorly, something is up with your connection, browser, or device.
Ensure you haven't muted the video.
See "can't access any content" above.
How to Download Videos
We do not provide a means of downloading videos as portable files, and we don't convert videos to mp3. If you are looking for downloadable content, do visit The Thriving Artist™ podcast page!
Cancel Subscription or Update Payment Method
Log in, hover over your icon, and click ACCOUNT.
Visit the log-in page, and click to reset the password.
Opt Out of Email
While we hate to see you go, you can opt-out via a link at the bottom of any email we personally write to you. Be aware, you will no longer receive notices of new content.
Check the FAQ
Someone likely had the same issue solved.
Try another browser.
e.g. Chrome, Firefox, Safari
Try another device.
e.g. tablet, phone, partner's laptop
Be specific & detailed as possible on error messages or payment info.